Frequently Asked Questions
How does your service work?
Very simply, I have a dog walking app that I use that I start and stop once I arrive at your home that records walks in a map-like feature or otherwise is used as a timer for my drop-in visit.
While with your pet(s) I will take pictures during the visit to give you a snapshot of what we did, where we went, and any other fun or important things I want to share with you.
At your request, I will check the mail, bring in any packages, open/close blinds or curtains, alternate lights on/off to give the illusion that someone is home every night, and water the plants (within reason).
I can also give medications if needed or attend to other medical needs as required and I am able to perform safely. *Fees may apply based on service.
Once the visit is complete, I will send you a text message with any photos that were taken, along with an update on how the visit went, if there were any issues, and share comments on how your fur family is doing. Whether I visit once a day or multiple times a day, you will receive a text message with all of those updates after every visit.
Lastly, please know that I will always tend to the best interests of your pets. Should they be sick or have accidents in the home, I will, of course, clean those up and ensure you are notified.
How do payments work?
Once your appointments have been confirmed, I will email you an invoice and you will send your weekly payment, or 25% non-refundable deposit, via your preferred payment method below.
I currently accept the following apps for payment processing:
*ApplePay: (704) 648-9998
*Venmo: @Kathy-Webster-23 (fees may incur if using a cc and can be paid in cash)
*Zelle: Kathleen Webster (704) 648-9998
Checks are allowed on a case-by-case situation
Full (weekly) Payments are due on Sundays or at least 2 weeks prior to your first service appointment. Arrangements will be discussed during your Meet & Greet. A $5.00 late fee will be applied if payment is not received on time.
If you are booking several weeks or months in advance, especially for holidays, a non-refundable 25% deposit will be required to hold your spot at the time of the request. The remainder will be due 4 weeks prior to your visit.
What is your Cancellation Policy?
Regular/Weekly Visits: A 48-hour notice prior to your scheduled visit is required to allow me time to try and fill your appointment slot. A $15.00 cancellation fee will be applied to your total prepaid balance and any overage will be applied to your next visit, or refunded, if notified in less than 48 hours.
*** No Refunds for cancellations made 24 hours or less prior to your visit. ***
Vacation Visits & Boarding Stays: A minimum notice of 2 weeks prior to your vacation is required for a refund, less your 25% non-refundable deposit. Please understand that I turn away business to hold your dates so if you cancel I will most likely not be able to fill those spots, especially during the holiday season.
*** No Refunds for cancellations made 2 weeks or less prior to your visit. ***
What holidays do you charge for?
I recognize and charge an additional $10 per visit for the following days. Should they fall on or near a weekend (Friday or Monday), the accompanying Saturday and Sunday are also charged at the holiday rate.
New Year's Day - Easter Sunday & Monday - Mother's Day* - Memorial Day
Father's Day* - June 4th* - July 4th - July 7th* - Labor Day - September 23* - Thanksgiving
Black Friday - Christmas Eve - Christmas Day - New Year's Eve
The holiday rate is charged for every visit that particular day, whether you have one or multiple.
*The holiday rate only applies to the "day of" for these select holidays.
What is your Mileage Fee and Service Area?
I service several addresses within Gastonia, Lowell, Dallas, Cramerton, Belmont, and more.
My actual service area is approximately 5 miles from either my home address or my last appointment which I am leaving from, whichever is closest to the timeframe you need a visit. If my last visit is approximately 5 miles from my house and you live 5 miles from them, you're in my area with no additional mileage fees even though you would be 10 miles from me, it's based on the house that I'm leaving to get to you.
If however, you are more than 5 miles from either my home address or my last appointment (meaning my last appt is at 1 p.m. and you are requesting a 1:30-2 p.m. appointment, the mileage would be calculated from my last appointment.)
I will travel outside of my service area if time allows for .65 per mile. So your rate would be the current posted rates on my Services page, or whatever promotional rate I am able to offer, plus the mileage fee. The mileage fee is added to every trip I make to your house, whether that be once a day or four times a day.
Proof of Rabies and Distemper vaccines is required prior to my first scheduled visit. You can simply have your veterinarian email me a copy of your pet(s) vaccination records to have on file, this will need to be updated yearly to ensure the health of your pet and the rest of my clients.
Bordetella is strongly recommended as well as a good Flea & Tick treatment.
The Bordetella vaccine helps to ward off the highly contagious illness known as "Kennel Cough". These germs can stay active for up to 48 hours on clothing. I, of course, do my very best to lessen that risk with a change of clothing, shoes, and gloves, and I don't use my own leashes or harnesses when visiting the house with the sick pupper.
Though my efforts are very good, they are not 100%, that is why the Bordatella vaccine is highly recommended for the health and safety of your pets as well as a good flea and tick medication, no one wants them in their homes either! I visit multiple families each day with pets and do not want to risk their health or the health of my own fur family. That is why I appreciate your cooperation and understanding of this requirement.
Important: Kindly inform me of any health issues/concerns (dog coughing, fleas, etc.) that you may have with your pet(s) PRIOR to our meet & greet appointment or my first scheduled visit so that I don't risk the health of the rest of my clients whom I will come in contact with after yours. Thank you.
I personally use Dickson Animal Clinic here in Gastonia as my 'vet of choice'. I've been going there for several years and all four of my boys have been seen and cared for there. From the front desk staff to the vet techs, to all of the caring veterinarians, we really love going there and have had an awesome experience. I know many of my clients take their fur families here too!
Questions? Contact Me