Frequently Asked Questions
How does your service work?
While with your pet(s) I will take pictures during the visit to give you a snapshot of what we did, where we went, and any other fun or important things I want to share with you.
At your request, I will check the mail, bring in any packages, open/close blinds or curtains, alternate lights on/off to give the illusion that someone is home every night, and water the plants (within reason).
I can also give medications if needed or attend to other medical needs as required and I can perform safely. *Fees may apply based on service.
Once the visit is complete, I will send you a text message with any photos that were taken, along with an update on how the visit went, if there were any issues, and share comments on how your fur family is doing. Whether I visit once a day or multiple times a day, you will receive a text message with all of those updates after every visit.
Lastly, please know that I will always tend to the best interests of your pets. Should they be sick or have accidents in the home, I will, of course, clean those up and ensure you are notified.
How do payments work?
Once your appointments have been confirmed, I will email you an invoice and you will send your weekly or vacation payment in full via your preferred payment method below.
I currently accept the following apps for payment processing:
*ApplePay: (704) 648-9998
*Zelle: Kathleen Webster (704) 648-9998 (preferred choice)
Credit/Debit Cards are not currently accepted.
Full (weekly) payments are due by Sunday or at least 2 weeks prior to your first service appointment. Arrangements will be discussed during your Meet & Greet. A late fee starting at $5.00 will be applied if payment is not received on time.
If you are booking several weeks or months in advance, especially for holidays, a minimum 25% non-refundable deposit will be required to hold your spot at the time of the request, the balance is due 4 weeks prior to the start of your 1st visit. If there are less than 4 weeks until your 1st visit, a 50% non-refundable deposit may be due at the requested time and the balance due a week later.
Misc Fees
Last-Minute Schedule Changes or Requests: An additional fee of $5-$25 will apply when requesting visits with less than 1 week's notice, or same-day bookings. In times like this, I am most likely canceling my plans or having to shuffle around other appointments to accommodate your fur family.
Late Payment Fee: A $5 late fee will apply if payments are not received on time, typically by Sunday at 10:00 p.m. EST.
Boarding - Early Check-In / Late Check-Out: An additional fee of $10 per hour for an early drop-off or late pick-up for boarding. Times and fees may vary if I am picking up or dropping off your pet(s).
Mon-Fri Ck-In: 5 pm Ck-Out: 9 am
Sat & Sun Ck-In: 5 pm and Ck-Out: Noon
What is your Cancellation Policy?
Regular/Weekly Visits: A 48-hour notice prior to your scheduled visit is required to allow me time to try and fill your appointment slot. Notices given with less than 48 hours will have a $15.00 cancellation fee applied to your prepaid balance and any overage will be applied to your next visit.
*** No Refunds for cancellations or changes made 24 hours or less before your visit. ***
Vacation Visits & Boarding Stays: A 25% non-refundable deposit is required to hold your dates for boarding or vacation visits at the time of your request. If you need to cancel, a minimum notice of 2 full weeks before your vacation is required for the remainder of your payment to be refunded. During holidays (see list below), a 4-week notice is required. Please understand that I turn away business to hold your dates so if you cancel, I will not be able to fill those spots, especially during the holiday season.
*** No Refunds for cancellations or changes made 2 weeks or less before your visit. ***
What holidays do you charge for?
I recognize and charge an additional $10 per drop-in visit and $25 per boarding day for the following days. Should they fall on or near a weekend (Friday or Monday), the accompanying Saturday and Sunday are also charged at the holiday rate.
Easter Sunday & Monday - Mother's Day* - Memorial Day - Father's Day*
July 4th - July 7th* - Labor Day - Thanksgiving Day - Black Friday
Christmas Eve - Christmas Day - New Year's Eve - New Year's Day
The holiday rate is charged for every visit that particular day, whether you have one or multiple.
*The holiday rate only applies to the "day of" for these select holidays.
*** Special Consideration *** I will be off every December 19th in memory of my boy Max passing. If you are boarding with me, that does not apply. I will not be doing any drop-in or dog-walking visits that day. When my other boys pass, those dates will be added to this consideration. Thank you for your kind understanding.
What is your Mileage Fee and Service Area?
I service several addresses within Gastonia, Lowell, Dallas, Cramerton, Belmont, and more that fall within a 5-mile radius of my home. I will travel outside of my service area if time allows for .70 per mile.
Your visit rate would be calculated using the current posted rates on my Services page, or whatever promotional rate I can offer, plus the mileage fee. The mileage fee is added to every trip I make to your house, whether that be once a day or four times a day.
Vaccination Requirements
Proof of Rabies and Distemper vaccines is required before my first scheduled visit. You can simply have your veterinarian email me a copy of your pet(s) vaccination records to have on file, this will need to be updated yearly to ensure the health of your pet and the rest of my clients.
Bordetella is required as well as a good Flea & Tick treatment when boarding your small dogs with me.
** Vaccination records are required annually to ensure your fur family is up to date with their vaccines.
Important: Kindly inform me of any health issues/concerns (dog coughing, fleas, etc.) that you may have with your pet(s) before our meet & greet appointment or my first scheduled visit so that I don't risk the health of the rest of my clients whom I will encounter after yours. Thank you.
Veterinarian Recommendation
I use Dickson Animal Clinic here in Gastonia as my 'vet of choice'. I've been going there for several years and all four of my boys have been seen and cared for there. From the front desk staff to the vet techs, to all the caring veterinarians, we love going there and have had an awesome experience. I know many of my clients bring their fur families here too!
For weekend emergencies when Dickson Animal Clinic or your veterinarian of choice is not available, I have used and trust CARE in Charlotte. They are a full medical facility, and though (very) expensive, I feel confident in their expert knowledge and the treatment my boys have been provided. For smaller, non-emergency type situations, a local urgent-care type vet would be used. Kindly keep in mind that you will ALWAYS be my first call whenever I notice something isn't right with your pet prior to needing medical assistance. I care for my clients like my own boys and they are my top priority, your fur babies are in good hands.
Questions? Contact Me
