Frequently Asked Questions

 

How does your service work?

Very simply, I have a dog walking app that I use that I start and stop once I arrive at your home, and upon leaving that records walks in a map-like feature or otherwise is used as a timer for my drop-in visit. 

 

While with your pet(s) I will take pictures during the stay to give you a snapshot of what we did, where we went, and any other fun or important things I want to share with you.

At your request, I will check the mail, bring in any packages, open/close blinds or curtains, alternate lights on/off to give the allusion that someone is home every night, and water the plants.

I can also give medications if needed or attend to other medical needs as required and that I am able to perform safely.  Fees may apply based on service.

Additionally, I will always tend to the best interests of your pets.  Should they be sick or have accidents in the home, I will of course clean those up and ensure you are notified.

Once the visit is complete, I will send you a text message with the map, any photos that were taken, along with an update of how the visit went, if there were any issues, and to share comments on how your fur family is doing.  Whether I visit once a day or multiple times a day, you will receive a text message with all of those updates after every visit.

How do payments work?

 

Once your appointments have been confirmed, I will send you a payment request via your preferred payment method*.

 

I prefer to use the following apps for payment processing:

 

*ApplePay: (704) 648-9998

*Venmo: @kathy-webster-23

*Zelle: Kathleen webster (704) 648-9998 

 

Full (weekly) Payments are due 72-hours prior to your first service appointment.  Arrangements will be discussed during your meet & greet.

If you are booking several weeks in advance, a 25% deposit will be required to hold your spot,  Should you pay more in advance and need to cancel, only the 25% Cancellation Fee will be applied, any overage will be refunded back to you.

 

what is your Cancellation Policy?

I require a 48-hour* notice prior to your visit or a 25% fee or $5, whichever is greater, will be applied to your prepaid balance.

 

a 72-hour notice is required during holidays.

*Regular, weekly customers only need to give a 24-hour notice.

 

What holidays do you charge for?

The following days I recognize and charge as holidays.  Should they fall on a weekend, the accompanying Sat/Sun is also charged at the holiday rate.

New year's eve - New Year's day - easter Sunday - mother's day* - father's day*

July 4th - labor day* - thanksgiving - black Friday - Christmas eve - Christmas day

The holiday rate only applies to the first pet, any additional pets are charged my regular rates.  The holiday rate is charged for every visit that particular day, whether you have one or three.

*The holiday rate only applies to the "day of" on these select holidays, not the accompanying Sat/Sun.


 

eff date: 9/1/20

First-Time users to the rover app

Enjoy a credit of up to $20.00 off of your first* visit

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* RESTRICTIONS DO APPLY.  CONTACT ME FOR YOUR COUPON CODE.

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