Frequently Asked Questions
How does your service work?
Very simply, I have a dog walking app that I use that I start and stop once I arrive at your home, and upon leaving that records walks in a map-like feature or otherwise is used as a timer for my drop-in visit.
While with your pet(s) I will take pictures during the stay to give you a snapshot of what we did, where we went, and any other fun or important things I want to share with you.
At your request, I will check the mail, bring in any packages, open/close blinds or curtains, alternate lights on/off to give the allusion that someone is home every night, and water the plants.
I can also give medications if needed or attend to other medical needs as required and that I am able to perform safely. *Fees may apply based on service.
Additionally, I will always tend to the best interests of your pets. Should they be sick or have accidents in the home, I will, of course, clean those up and ensure you are notified.
Once the visit is complete, I will send you a text message with the map, any photos that were taken, along with an update of how the visit went, if there were any issues, and share comments on how your fur family is doing. Whether I visit once a day or multiple times a day, you will receive a text message with all of those updates after every visit.
How do payments work?
Once your appointments have been confirmed, I will send you a payment request via your preferred payment method.
I prefer to only use the following apps for payment processing:
*ApplePay: (704) 648-9998
*Venmo: @Kathy-Webster-23 (fees may incur if using a cc)
*Zelle: Kathleen Webster (704) 648-9998
*Checks are accepted from current clients only
Full (weekly) Payments are due on Sundays or at least 1-week prior to your first service appointment. Arrangements will be discussed during your Meet & Greet.
If you are booking several weeks in advance, or for a holiday, a 25% deposit will be required to hold your spot 30-days before your first scheduled visit and the remainder will be due 2 weeks prior to your first visit. Should you pay more in advance and need to cancel, only the 25% deposit) will be applied as the Cancellation Fee, and any overage will be refunded back to you.
What is your Cancellation Policy?
I require a 72-hour notice prior to your visit (48-hour notice for regular/weekly clients) to allow me time to fill your appointment. A 25% cancellation fee will be applied to your prepaid balance or account for canceling in less than 48 hours.
A 1-week cancellation notice is required during holidays and a 25% cancellation fee will be applied to your refund.
No refunds for cancellations made 24 hours or less prior to your appointment.
What holidays do you charge for?
I recognize and charge an additional $10 per visit for the following days. Should they fall on or near a weekend (Friday or Monday), the accompanying Saturday and Sunday are also charged at the holiday rate.
New Year's Day - Easter - Mother's Day* - Memorial Day
Father's Day* - July 4th - Labor Day - Thanksgiving
Black Friday - Christmas Eve - Christmas Day - New Year's Eve
The holiday rate only applies to the first pet only, any additional pets are charged my regular rates. The holiday rate is charged for every visit that particular day/weekend, whether you have one or multiple.
*The holiday rate only applies to the "day of" on these select holidays.
What is your Mileage Fee and Service Area?
NOTICE: Due to current gas prices, I have reduced my service area to approximately 5 miles which basically covers most homes within Gastonia only. Once prices (hopefully) come back down, I will re-evaluate and increase my coverage area. Thank you for your understanding during these crazy times.
I service several addresses within Gastonia, Belmont, Dallas, Cramerton, McAdenville, Bessemer City, and more.
My actual service area is approximately 10 miles from either my home address or my last appointment which I am leaving from, whichever is closest to the timeframe you're needing a visit. If my last visit is approximately 6 miles from my house and you live 6 miles from them, you're in my area with no additional mileage fees even though you would be 12 miles from me, it's based on the house that I'm leaving to get to you.
If however, you are more than 10 miles from either my home address or my last appointment (meaning my last appt is at 1 pm and you are requesting a 1:30-2 pm appointment, the mileage would be calculated from my last appointment.)
I will travel outside of my service area if time allows for .65 per mile. So your rate would be the current posted rates on my Services page, or whatever promotional rate I am able to offer, plus the mileage fee. The mileage fee is added to every trip I make to your house, whether that be once a day or four times a day.
Bordetella is strongly recommended as well as a good Flea & Tick treatment.
The Bordetella vaccine helps to ward off the highly contagious illness known as "Kennel Cough". These germs can stay active for up to 48 hours on clothing. I, of course, do my very best to lessen that risk with a change of clothing, shoes, gloves, and I don't use my own leashes or harnesses when visiting the house with the sick pupper.
Though my efforts are very good, they are not 100%, that is why the Bordatella vaccine is highly recommended for the health and safety of your pets as well as a good flea & tick medication, no one wants them in their homes either!
I visit multiple families each day with pets and do not want to risk their health or the health of my own fur family. That is why I appreciate your cooperation and understanding of this requirement.
I personally use Dickson Animal Clinic here in Gastonia as my 'vet of choice'. I've been going there for several years and all four of my boys have been seen and cared for there. From the front desk staff to the vet techs, to all of the caring veterinarians, we really love going there and have had an awesome experience. I know many of my clients take their fur families here too!